Completed reports
Completed paid reports are generally non-refundable. You received the audit, the fixes, and the deliverables you paid for. If you believe the report quality is materially below what was promised, contact support with your scan ID — admin will review the case individually.
Failed technical processing
If a paid audit fails due to a technical error on our side (infrastructure problem, AI provider outage, internal job failure), you may receive a refund or credit. Admin reviews these case-by-case. We do not charge for an audit we did not run.
Manifest mismatch after payment
If your project source changes between the quote and execution (for example, a new push to your GitHub branch or a re-upload), VibeGuard detects the mismatch and does not run the paid audit. The job is marked invalidated and you are notified. Our team reviews your payment for credit or refund according to this policy. You can regenerate a quote from your dashboard and proceed when ready.
Duplicate accidental payments
If you accidentally pay twice for the same quote, the duplicate is refundable. Contact support with your order/receipt IDs.
Unsupported or corrupt projects
If your project cannot be safely processed (corrupt archive, missing required files, etc.) and no paid audit ran, you may receive a credit or refund.
Payment-processor fees
Payment-processor fees may be non-refundable depending on the processor's rules. Payments are processed by PayPal, and we pass through whatever the processor refunds to us.
How refunds are issued
All refunds and credits are logged in our admin dashboard for audit. Refunds go back to the original payment method via PayPal. Credits apply to future audits. Choice between refund and credit is yours where both are possible.
How to request
Contact support with your scan ID and a brief description of the issue. We respond within a reasonable business window.